Frequently Asked Questions

The guarantee covers labour and workmanship only, relating to the installation of your battery system. It does not cover faults with the battery itself or other equipment - these are covered separately by the manufacturer's warranty, not by Insura Guard.

Up to 10 years from the system's original commissioning date. The remaining period depends on the age of your battery when you register.

Your battery system must be less than 4 years old at the time of registration. Systems that are 4 years or older are not eligible for the guarantee.

Pricing depends on your battery's age at registration:

• Under 12 months old: £99.99 (10 years of cover)
• 12-24 months old: £199.99 (up to 9 years left)
• 2-3 years old: £289.00 (up to 8 years left)
• 3 years old: £499.99 (up to 7 years left)

There is an excess of £29.95 for each claim. If system ownership changes, a £49.95 admin fee applies.

Register any time within 3 years of the original commissioning date. Registration is not possible after your system turns 4 years old.

To register, upload your proof of purchase (such as invoice or contract) and commissioning date through our online form.

Start your registration now →

Your guarantee remains valid for the rest of the cover period, even if your original installer ceases trading.

To make a claim:

1. Visit our online claim form
2. Complete all required information in the web form
3. Upload supporting documents (evidence that your installer has ceased trading)
4. Submit the form online

Alternatively, you can download the PDF claim form and submit it via email to support@insuraguard.co.uk.

Our team will review your claim and respond within 10 working days.

You must provide proof of purchase and confirmation of the original commissioning date.

We handle all personal information in line with UK GDPR and our Privacy Policy. Data is securely stored and used only for processing your registration and managing your guarantee.

For more information, see our Privacy Policy.

Yes. This guarantee excludes:

• Hardware or equipment faults (manufacturer's warranty only)
• Any indirect or consequential losses or damages
• Pre-existing faults or defects
• Issues resulting from improper use, lack of maintenance, unauthorised modifications, or deliberate damage
• Claims made where false or misleading information is provided

All claims and cover are subject to our full Terms & Conditions, available on request.

Ongoing maintenance as recommended by your installer/manufacturer may be required to keep your cover valid. The guarantee may be voided in cases of fraud or misrepresentation.

You have a 14-day cooling-off period after registering to cancel and receive a full refund. After this period, all fees are non-refundable.

Under GDPR, you have the right to access, correct, or delete your personal data. To exercise these rights, you can submit a Data Subject Access Request (DSAR).

To make a DSAR:

1. Visit our DSAR page and download the form
2. Complete the form with your request details
3. Provide proof of identity
4. Email to support@insuraguard.co.uk or call +44 (0)161 520 1169

We will respond to your request within 30 days.